Terms and Conditions

At Timber Flooring Clearance Centre we want our customers to be completely satisfied with their online purchase and we understand that on some occasions, you may need to return a product.


For Terms and Conditions regarding your purchase (instore or online) please see below and click the link below:


Amendments to terms and conditions

We reserve the right to amend these terms and conditions at any time. Any amendments shall be effective immediately upon notification on the Site. Your continued use of the Site following such notification or purchase of products thereafter will represent agreement by you to be bound by the terms and conditions as amended.

Online Shopping for Flooring

Please note that when shopping online, items on the Site may appear differently on screen than they appear in real life. This may be caused by your screen settings or the settings that were used in the production of the original image. Colours and texture are often difficult to see and judge online with 100% accuracy. For our laminate products, our manufacturers make every effort to match dye lots, however, customers are also warned that colour shades and variations may appear in the product (including, but not limited to, when the product is exposed to UV light). As timber, oak and bamboo are natural products colour, grain, shade and texture will vary from board to board and will be different to the sample.

Please be aware of this and take it into account when you are reviewing your order.


To place an online order you must be over 18 years old.

By placing an order for products through the Site you are making an offer to purchase those products for the price listed at the time you place the order (including all applicable delivery costs and taxes). If you change your mind after placing an order and wish to cancel the order you should refer to our Returns Policy.

Timber Flooring Clearance Centre reserves the right to accept or reject any order in whole or in part for any reason, including, but not limited to, the unavailability of any products or an error or omission with respect to the product (including, but not limited to, any image or information relating to the product). We will endeavour to notify you within a reasonable amount of time of any such rejection. Timber Flooring Clearance Centre shall not be liable for any loss or damage caused by rejection of the order, any delay to accept or reject the order or any delay in the delivery the product.

You must provide and complete all information required at the checkout and provide us with any additional details if requested by us in connection with your order. You must provide us with complete and accurate details when making an order through the Site.

Delivery Costs

Freight and delivery charges will be notified to you at checkout, if applicable. These charges may depend on your location, size, weight and quantity of product(s) ordered. Orders for multiple products may be split across multiple deliveries depending on where it is being shipped from.


We accept payment by credit card (Mastercard and Visa only). We are unable to accept American Express, Diners Club or any other credit providers at this time). You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

If we are unable to successfully process payment for your order, we may reject or cancel your order.

All payments are made by a secure server, which will encrypt each transaction as a security precaution. However, you acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to, or alteration of, your transmissions of data or of information contained on your computer system or on the Site and therefore you should be aware that you supply this information at your own risk. To the maximum extent permitted by law we accept no liability for any loss or damage of any kind, including, but not limited to, liability to a third party which you may suffer or incur as a result of such activity.

Delivery at Nominated Address

You may select at the checkout to collect your order from our store or have your order delivered to a street address in Australia. We cannot ship to PO Boxes or addresses outside of Australia. If you choose to collect you will be notified when your order is ready to be picked up from our store at 865 Princes Highway, Springvale VIC 3171.

All deliveries to a street address will require a signature at the point of delivery, unless you grant us at the checkout "Authority to Leave" without signature. If you grant "Authority to Leave", you acknowledge that Timber Flooring Clearance Centre does not bear any responsibility or liability to you for any consignments that are lost or stolen after our carriers have recorded the parcel as "successfully delivered".

If no one accepts delivery at your nominated address we will endeavour to contact you to arrange for delivery at a different time. We will charge you an additional delivery fee for re-delivery of your order. You acknowledge and agree that any person at the delivery address who receives and signs for the delivery is authorised by you.

It is your responsibility to ensure that you provide Timber Flooring Clearance Centre with a delivery address where someone will be present to sign for the consignment during delivery hours (including, but not limited to, 9am-5pm Tuesday to Friday and 10am-4pm Saturday). You will be contacted the day prior to your delivery with a two-hour delivery window and the driver will also call when they are on their way.


Unfortunately, Timber Flooring Clearance Centre only ships within Australia.

Delivery Timeframe

We will call you within 2 business days of your order being placed to arrange a delivery time. Generally, there is a minimum 2 business day turnaround from our receipt of your order to shipment of in-stock products from our warehouse. There are circumstances out of our control that will delay shipping. We accept your order on the basis that we cannot be responsible for delays, including, but not limited to, delays out of our control. If there are any unexpected delays, we will advise you as soon as we are aware and keep you updated with the status of your order.

Missing, Damaged or Defective Products

It is your responsibility to ensure that the product you have ordered is correct and in reasonable condition prior to signing for delivery.

If the product or any packaging appears damaged on delivery, you should refuse to accept the delivery and contact us on (03) 9546 9076. If you have already accepted a product and later discover that it has been damaged, is missing parts or is otherwise defective, our Returns Policy set out on the Site will apply.

We encourage that you take photos of the damaged product or package as they have arrived.


All products ordered on the Site are subject to our Returns Policy on the Site.

No Representation

We do not warrant or represent the accuracy, completeness or suitability for your intended use of the product or any information on the Site in respect of the product.

All information on the Site is of a general nature only and is not intended to constitute professional advice. The Site may contain information that includes the views or recommendations of others that are not necessarily our views.

You should make your own enquiries to check if the information on the Site is accurate, complete and suitable for your intended use.

Statutory Warranties

To the fullest extent permitted by law, our liability under any guarantee, condition or warranty (including, without limitation, any guarantee, condition or warranty of merchantability, acceptable quality, fitness for purpose or fitness for disclosed result), or any other right or remedy, under any legislation or implied into these terms and conditions by any legislation (Statutory Warranties) is hereby excluded. Where we are liable under any Statutory Warranties, and any legislation avoids or prohibits provisions in a contract excluding or modifying the application of, or exercise of, or liability under, such Statutory Warranties, our liability for any breach of such Statutory Warranties shall be limited, at our option, to one or more of the following: (a) if the breach relates to goods: the replacement of the goods or the supply of equivalent goods; the repair of such goods; the cost of replacing the goods or of acquiring equivalent goods; or the cost of having the goods repaired; and (b) if the breach relates to services: the supplying of the services again or the cost of having the services supplied again. You acknowledge and agree that reliance by us on this limitation of liability is fair and reasonable in all the circumstances.


All products ordered on the Site are subject to our Privacy Policy on the Site.

Use of Cookies

We may utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently. Cookies allow you to log into the Site faster and assist you to navigate through the Site with more ease. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.


You may find links to third party websites on the Site. In accessing third party websites you should have regard to the third party’s website’s privacy policies as we do not accept responsibility or liability for the administration of third party websites.

If any of these conditions is deemed to be invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

You agree that the laws of the State of Victoria, Australia will apply to all transactions and communications on this site, and you submit to the jurisdiction of the courts of Victoria to hear any dispute.

These terms constitute the entire agreement between you and Timber Flooring Clearance Centre regarding the sale of products through the Site.

Notices to us can be sent to Timber Flooring Clearance Centre, 865 Princes Highway, Springvale VIC 3171. You acknowledge that we may use your primary email to us as your address for any alterations to this policy and you agree to such communications.

Nothing in these terms and conditions creates a relationship of employment, trust, agency, partnership or joint venture between you and us.

In these terms and conditions, unless the context otherwise requires:

  1. Site means www.timberflooringclearancecentre.com.au;
  2. Timber Flooring Clearance Centre, us or we means Timber Flooring Clearance Centre Pty Ltd ATF S & J Young Family Trust (ABN 84 487 631 424)
  3. Words importing the singular include the plural and vice versa;
  4. A reference to a natural person includes any company, partnership, joint venture, association, corporation or other body corporate and any governmental agency; and
  5. A reference to a person includes that person’s successors and legal personal representatives.

From 5pm Wednesday 25th March I will be closing the doors to the showroom. This has been a tough decision but one I feel is necessary to do my part in stopping the spread of this horrible virus. Deliveries, pick ups and installations will continue to take place as long as we are legally and safely able to do so. I will be available via email (not phone) on enquiries@timberflooringclearance.com.au to take orders, book deliveries and installations, make appointment times for collection of goods, arrange to mail samples, send photos etc. I am doing my best to get through the huge backlog of emails and messages we have and will get back to everyone as soon as possible. I beg that you don’t call or send more than one email, as it only slows me down in getting back to everyone, including you! We will be operating with minimal staff on minimal hours so I ask that you be patient and understand that we will all be doing our best.

Now, I ask that you please don’t panic. Timber Flooring Clearance Centre is not going anywhere. I am not running away with your deposit or your flooring. As long as we are legally allowed to do so, we will be supplying flooring, we will just need to adapt to our changing society. IF we are told to stop any of the practices I am putting into place now, we will work around them if we can and if all else fails, your flooring will be waiting for you once the situation is over.

At this stage, if you have a delivery or installation booked for this week or next week it will be going ahead as planned. This will only be called off if we are forced to do so and I would let you know individually if this is the case.

Placing orders - at this stage we are still able to get stock from our suppliers. As this may change any minute, I strongly suggest you place any orders you’ve been holding off on placing. If your goods are in my warehouse I have a much better chance of getting them to you than if they are with a supplier. As I’m sure you’re aware, stock is going to become increasingly hard to get and the prices will go up as the dollar continues to drop. Again, the sooner you lock in your order the better off you will be.

Installations – again, at this point we have not been told to stop these so we will continue with the ones that have been booked in and will continue booking them in while we can. However, I ask that you consider whether it’s something that needs to be done now or if it can wait until things calm down a bit.

I will provide any further updates as I need to via Facebook and our website but I think for now this is our best option in a bad situation. If you would like to be put on an email list to receive updates (regarding this situation only) please let me know as I currently don’t have a mailing list as I personally hate SPAM and never wanted to inflict that on my contacts.

I truly thank all my customers, suppliers, staff and sub-contractors for their ongoing support.