Delivery Costs and Times
For Victorian deliveries, we deliver 9am – 5pm, Monday to Friday. Once you have placed your order we will contact you within 2 business days to arrange a delivery time.
For interstate orders, a courier will be used. We will call within 2 business days of your order being placed to arrange a date of dispatch from our warehouse. Unfortunately, we will not be able to guarantee an exact date or time of delivery.
We can hold shipment for up to 12 months (for example if you are just starting to build and don’t want to miss out on a bargain). We do not charge storage fees for holding shipments.
We must have a street address for any order submitted. We cannot ship to PO Boxes.
Unless you request that an "Authority to Leave" instruction be given, we will require a signature at the point of delivery. It is therefore a requirement that you provide Timber Flooring Clearance Centre with a delivery address where someone will be present to sign for the consignment during business hours (9am – 5pm, Monday to Friday).
Click and Collect
When you purchase online you have the option to pick your goods up from our store at 861 Princes Highway, Springvale VIC 3171. We will notify you when your goods are available for collection. Please note, goods must be collected in one trip. Whilst we endeavour to have someone here to help you load this isn’t always possible and you may need to load the goods yourselves. Flooring comes in long, heavy boxes and typically does not fit in cars and will require a trailer. We suggest you measure your vehicle and check weight limits before using this option.
Timber Flooring Clearance Centre only ships within Australia.
As general carriers are used for interstate orders, insurance does not form part of the quoted cost. If you would like to insure your goods during transit, you will need to request this by calling (03) 9546 9076 after placing your order.
If Goods are Damaged on Arrival
If any packaging has been damaged in shipping and it is apparent when the package arrives please REFUSE the delivery and contact (03) 9546 9076. If you have already accepted a package and then discover that it has been damaged, please contact us immediately and in any case within 24 hours of delivery. If possible please take photos of the damaged packages as they have arrived.
If you receive defective merchandise please call Timber Flooring Clearance Centre for return instructions.