Delivery Costs and Times
Victorian Deliveries: your delivery cost will be advised at the time you pay your deposit. You will be contacted to book your delivery within 3 TFCC Business days from the day full payment is received.
For interstate orders, a courier or freight company will be used. We will call within 2 business days of your order being placed to arrange a date of dispatch from our warehouse and advise you of the shipping charges applicable. Unfortunately, we are not be able to guarantee an exact date or time of delivery for interstate orders.
We can generally hold orders for up to 12 months (for example, if you are just starting to build and don’t want to miss out on a bargain). You are required to pay our standard minimum 20% deposit to secure your stock, with the balance payable in full prior to sending your order to the Distribution Centre to book a delivery date (7 day or 30 day delivery as above) or collecting from our warehouse. We do not charge additional storage fees for holding orders for up to 12 months. If you need us to store your order for longer than 12 months, additional charges may apply.
We must have a street address for any order submitted. We cannot ship to P.O. boxes.
Unless you request that an "Authority to Leave" instruction be given, we will require the person who placed the order or a representative thereof to be present at the point of delivery.
Click and Collect
When you purchase online you have the option to pick your goods up from our Distribution Centre at Warehouse A, 635-645 Waverley Road Glen Waverley. When you order online we will notify you when your goods are available for collection. Whilst we endeavour to have someone here to help you load, this isn’t always possible and you may need to load the goods yourself. Flooring comes in long, heavy boxes and typically does not fit in cars and will require a trailer, ute, van or similar. We suggest you measure your vehicle and/or trailer and check weight limits before choosing this option.
Unfortunately, Timber Flooring Clearance Centre only ships within Australia.
Insurance does not form part of the quoted cost of delivery. If you would like to insure your goods during transit you will need to organise this directly with your chosen insurer.
If Goods are Damaged on Arrival
If any goods appear to have been damaged in transit and it is apparent when they arrive please REFUSE the delivery and contact us immediately on (03) 9546 9076. If you have already accepted delivery of your goods and then discover that they appear to have arrived damaged, you must contact us within 24 hours of delivery. If possible please take photos of the damaged goods and send them to us at [email protected]
If you receive defective goods please contact Timber Flooring Clearance Centre on the above phone number or via email and we will advise next steps.