delivery

Delivery Costs and Times

For Victorian deliveries, we deliver between 9am-5pm Tuesday to Friday (this is dependent upon traffic and other conditions). Deliveries can also sometimes be arranged on Saturdays between 10am-4pm (this is dependent upon traffic and other conditions; weekend surcharges may apply). Once you have placed your order you will need to arrange a delivery time and we will advise you of the delivery charges applicable.

For interstate orders, a courier or freight company will be used. We will call within 2 business days of your order being placed to arrange a date of dispatch from our warehouse and advise you of the shipping charges applicable. Unfortunately, we are not be able to guarantee an exact date or time of delivery for interstate orders.

We can generally hold orders for up to 12 months (for example, if you are just starting to build and don’t want to miss out on a bargain). You are required to pay our standard minimum 20% deposit to secure your stock, with the balance payable in full prior to dispatch from our warehouse. We do not charge additional storage fees for holding orders for up to 12 months. If you need us to store your order for longer than 12 months, additional charges may apply.

Australian Orders

We must have a street address for any order submitted. We cannot ship to P.O. boxes.

Unless you request that an "Authority to Leave" instruction be given, we will require a signature at the point of delivery. It is therefore a requirement that you provide Timber Flooring Clearance Centre with a delivery address where someone will be present to sign for the consignment during delivery hours (please see above under "Delivery Costs and Times").

Click and Collect

When you purchase online you have the option to pick your goods up from our store at 865 Princes Highway, Springvale VIC 3171. We will notify you when your goods are available for collection. Whilst we endeavour to have someone here to help you load this isn’t always possible and you may need to load the goods yourself. Flooring comes in long, heavy boxes and typically does not fit in cars and will require a trailer, ute, van or similar. We suggest you measure your vehicle and/or trailer and check weight limits before choosing this option.

International Orders

Unfortunately, Timber Flooring Clearance Centre only ships within Australia.

Insurance

As third party carriers are used for interstate orders, insurance does not form part of the quoted cost. If you would like to insure your goods during transit, you will need to request this by calling (03) 9546 9076 after placing your order.

If Goods are Damaged on Arrival

If any goods appear to have been damaged in transit and it is apparent when they arrive please REFUSE the delivery and contact us immediately on (03) 9546 9076. If you have already accepted delivery of your goods and then discover that they appear to have arrived damaged, you must contact us within 24 hours of delivery. If possible please take photos of the damaged goods. Outside of 24 hours after the time of delivery we cannot be held liable for any damage to goods you have accepted. This does not infer that we are necessarily liable for any damage to goods in transit from us to you, whether accepted by you or not.

Defective Merchandise

If you receive defective goods please call Timber Flooring Clearance Centre on the above number for return instructions.

From 5pm Wednesday 25th March I will be closing the doors to the showroom. This has been a tough decision but one I feel is necessary to do my part in stopping the spread of this horrible virus. Deliveries, pick ups and installations will continue to take place as long as we are legally and safely able to do so. I will be available via email (not phone) on enquiries@timberflooringclearance.com.au to take orders, book deliveries and installations, make appointment times for collection of goods, arrange to mail samples, send photos etc. I am doing my best to get through the huge backlog of emails and messages we have and will get back to everyone as soon as possible. I beg that you don’t call or send more than one email, as it only slows me down in getting back to everyone, including you! We will be operating with minimal staff on minimal hours so I ask that you be patient and understand that we will all be doing our best.

Now, I ask that you please don’t panic. Timber Flooring Clearance Centre is not going anywhere. I am not running away with your deposit or your flooring. As long as we are legally allowed to do so, we will be supplying flooring, we will just need to adapt to our changing society. IF we are told to stop any of the practices I am putting into place now, we will work around them if we can and if all else fails, your flooring will be waiting for you once the situation is over.

At this stage, if you have a delivery or installation booked for this week or next week it will be going ahead as planned. This will only be called off if we are forced to do so and I would let you know individually if this is the case.

Placing orders - at this stage we are still able to get stock from our suppliers. As this may change any minute, I strongly suggest you place any orders you’ve been holding off on placing. If your goods are in my warehouse I have a much better chance of getting them to you than if they are with a supplier. As I’m sure you’re aware, stock is going to become increasingly hard to get and the prices will go up as the dollar continues to drop. Again, the sooner you lock in your order the better off you will be.

Installations – again, at this point we have not been told to stop these so we will continue with the ones that have been booked in and will continue booking them in while we can. However, I ask that you consider whether it’s something that needs to be done now or if it can wait until things calm down a bit.

I will provide any further updates as I need to via Facebook and our website but I think for now this is our best option in a bad situation. If you would like to be put on an email list to receive updates (regarding this situation only) please let me know as I currently don’t have a mailing list as I personally hate SPAM and never wanted to inflict that on my contacts.

I truly thank all my customers, suppliers, staff and sub-contractors for their ongoing support.

Erin