At Timber Flooring Clearance, we strive to provide our customers with the highest quality flooring products at affordable prices. We understand that sometimes, returns or exchanges may be necessary due to various reasons. To ensure a smooth and hassle-free return process, we have implemented the following guidelines:
- Returns are accepted within 14 days from the date of purchase.
- The returned product must be in its original condition, unused, and undamaged.
- Proof of purchase, such as the original receipt or invoice, is required.
- To initiate a return, please contact our customer service team at [email protected] or call us at 03 9917 5639. Provide your order details and reason for the return.
- Our team will guide you through the return process and provide you with a return authorization number (RMA).
- Pack the product securely in its original packaging to prevent any damage during transit.
- Include the RMA number and a copy of the original receipt or invoice in the return package.
- The customer is responsible for the cost of return shipping.
- We recommend using a reputable courier or postal service that provides tracking information and insurance for the returned items.
- Timber Flooring Clearance is not liable for any damage or loss that occurs during the return shipping process.
Refunds and Exchanges:
- Once we receive the returned product and verify its condition, we will process the refund within 5-7 business days.
- Refunds will be issued using the original payment method.
- If you prefer to exchange the product for another item, please indicate your preference when contacting our customer service team.
Please note that the following items are non-returnable:
- Clearance or discounted items marked as final sale.
- Customized or specially ordered products.
We take pride in our commitment to customer satisfaction and aim to resolve any issues promptly and fairly. If you have any further questions or concerns regarding returns, please don't hesitate to contact our friendly customer service team. We value your business and look forward to serving you again at Timber Flooring Clearance.